Any damages or shortages must be notified on the day of delivery by email to [email protected] or calling our sales team quoting your customer reference number.
Delivery drivers are not authorised to accept goods for return without prior notification.
The Company will retain ownership of all goods until payment has been received in full.
Customers with credit facilities are required to settle their account by direct debit, or 30 days from the date of invoice. The company reserves the right to charge interest on overdue accounts and will do so in accordance with the Late Payment of Commercial Debts (Interest) Act and compensation charges. In addition if the Customer defaults on payments the Company reserves the right to place the matter in the hands of their debt recovery agent to aid recovery of monies outstanding.
Cancellation of direct debits without prior notification / agreement will mean all invoices must be paid 30 days from invoice date.
All debit and credit card payments are accepted at no additional cost.
Once accepted, temperature controlled goods cannot be returned for credit unless faulty, for hygiene reasons.
Completing our online application form does not guarantee that credit facilities will be granted, however you will be notified by the accounts department if/ when approval is granted or declined.
Should the applicant fail to pay for goods and/or services provided for any reason resulting in the Company taking further action (including but not limited to court and/or debt recovery services), the Company reserves the right to pursue the individual proprietors and/or directors for the balance of the debt if it is not possible to make a claim against the business itself.